Shipping policy

Effective Date: June 3, 2026

 

 

1. Introduction

At Premium Sauna Supply ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://premiumsaunasupply.com.

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States, Canada

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping Free freight shipping is included with all sauna orders within the contiguous 48 United States and Washington, DC.

International Shipping (Canada)

Shipping rates for orders shipped to Canada are calculated at checkout based on destination, product size, and delivery requirements.

We currently ship to the following Canadian provinces:

  • Ontario

  • Quebec

  • British Columbia

  • Alberta

  • Manitoba

  • Saskatchewan

Delivery times may vary depending on destination, product availability, and carrier schedules.

  • White Glove Delivery:
     Optional white glove delivery services may be available for select products and locations. Additional charges may apply.


  • Customs and Duties:

    • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 5:00 PM EST (Eastern Standard Time) will begin processing the same business day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Estimated delivery time for sauna orders within the contiguous 48 United States and Washington, DC is typically 5–14 business days depending on product size and delivery location.

  • International Shipping (Canada):

    • Estimated delivery time for orders shipped to Canada is typically 7–21 business days, depending on destination, product availability, and freight carrier schedules.

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:

    • If your package arrives damaged:

      • Take photos of the damaged packaging and items.

      • Please contact us within 7 days of delivery at support@premiumsaunasupply.com regarding any damaged items.

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • If any items are missing from your order:

      • Please contact us within 7 days of delivery at support@premiumsaunasupply.com regarding any missing items from your order.

      • Provide your order number and details of the missing item(s).

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (including custom-made, installed, clearance, or special-order products) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • If a package is returned to us due to an incorrect address:

      • We will contact you to arrange reshipment.

      • Additional shipping charges may apply.

 

 

12. International Customs and Duties

  • Customs Clearance:

    • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

    • Import duties, taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

    • Customs policies vary widely by country. Please contact your local customs office for more information.

 

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Our customer service team is available: Tuesday – Thursday, 11:00 AM – 5:00 PM EST (Eastern Standard Time), United States.

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Premium Sauna Supply!

We appreciate your business and are committed to providing you with exceptional service.